On July 22, 2006 the PODS truck arrived at my newly built home in Atlanta, Georgia with my storage container to be unloaded. After the PODS storage container was loaded off the truck with the PODzilla, the PODzilla got stuck in my newly laid Bermuda sod. The more the driver tried to move it from the grassy area the deeper the PODzilla dug into my land. The driver then suggested to move the truck beneath the PODzilla to remove it from the grassy, muddy area. I mentioned that the truck may get stuck as well, however he felt confident that it would not. After the driver backed up the truck under the PODzilla, it became stuck too. The driver attempted to move the truck out of the grassy area, but the more he tried the deeper the truck tires got into the sod and mud. The driver had to call a tow truck and within an hour the tow truck had pulled him off my property.
This incident was reported by me to the PODS Customer Service department on the evening of July 22, 2006. The customer service representative notified me that this had to be escalated to their Platinum Services Department. This is where I spoke to a Melissa at extension 5226 and was assigned incident # 97568. She was very concerned and helpful to take my report. Melissa informed me that I would hear from her department within 72 hours. More then three days passed and I never heard from the Platinum Services department. I had to call in myself to check on the status and I was informed that the situation was going to be handled by Carl who was from a local PODS franchise in the Atlanta area.
On July 28, 2006 the POD storage container was empty and read to be picked-up from PODS from my newly built home in Georgia. The driver that arrived that day was a different one from the July 22 drop-off. In the process of picking up the PODS unit with the PODzilla, the driver managed to hit and disturb the area around and above my garage door. The frame of one of my garage doors was damaged and there is a hole in the stucco above that area. There was considerable damage caused to my home because of the driver’s negligence. Immediately I called the PODS customer service department to inform them of the damage to my newly built house by their company.
On July 29, 2006, Carl came out to assess the damage. He looked at both the garage damage and the grassy area that was disturbed. He informed me that PODS would be taking care of it as soon as possible. He mentioned that he would begin by getting three estimates on the work. Only one contractor came out the following week on August 7, 2006.
I also emailed and called Carl that I wanted my builder, Rossetti and Rossetti, to give an estimate with his sub-contractors. My email and my three phone calls were never returned by Carl, regarding my builder request to give an estimate. The cost for all the damage was estimated at $1,600 as per my builder.
As I draft this letter on August 19, 2006, I have yet to receive a plan from PODS Customer Service or Carl on how this matter will be resolved. I also never received an accident report or acknowledgement of the damage caused by the PODS company or their Atlanta franchise.
Here are some of the photos of what PODS did to my grass.
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