Cancelling My Voip.com Service

On 9/9/2008 at 12:40 pm I spoke to Voip.com customer rep Jermaine, who was based out of Georgia. I was inquiring about the cancellation process of my Voip.com service. I was concerned because I did not have the box that originally shipped with the Voip.com equipment that I received when my service first got activated in August 2007.

He said that it would not be a problem, as long as I shipped the all wires (including the blue Ethernet cable), power adapter and phone adapter. I proceeded to follow his instructions to cancel service with Voip.com. I went to the following page on the Voip.com website:

http://www.voip.com/help/residential/your_account/account_info/cancel_account.aspx

This Voip.com webpage has cancellation instructions.

On the page it stated that:

All equipment must be returned to voip.com upon cancellation.
Normal wear and tear is expected, but you will be responsible for excessive scratches, dents, missing parts, or other damage.
We recommend using a shipping method that allows for tracking and insurance.

The page continued to mention:

To cancel your account, please submit a cancellation notice at the following page:

https://www.voip.com/cp/cp_help_cancel.asp

Once the cancellation request is received, we will close your account and disconnect the line.

The cancellation instructions page continues:

The voip.com phone adapter and equipment must be received at the address below within 14 days from the date of your cancellation notice. We recommend using a shipping method that allows for tracking and insurance. Normal wear and tear is expected, but you will be responsible for excessive scratches, dents, missing parts, or other damage. Please ensure that you are returning all equipment, including the boxes (with UPC code), wires, power adapter, and phone adapter.

The equipment should be shipped to the following address:

voip.com
154 NW 16th Street
Boca Raton FL, 33432

Step 4: Cancellation Fees and Refunds

If you are canceling within 30 days of sign up and have complied with the Money Back Guarantee Terms, you may be eligible for our Money Back Guarantee. Once we have received your phone adapter and verified that it is returned in the proper condition, we will start processing your account to determine whether or not the Money Back Guarantee refund applies to you.

If you are canceling outside of the 30 day guarantee, you may be subject to the termination/disconnect fee of $39.95. Customers who have been with voip.com for over 1 year are not charged a termination fee.

Service with a ported number (number transferred from previous service) is not subject to the money back guarantee.

If the router is returned in a condition other than outlined in our Terms of Service, there will be a $65.00 replacement fee applied.

After following all the Voip cancellation instructions, I went ahead and canceled service with Voip.com on 9/14/2008.

Here is my update as of 9/18/2008. I sent my package with a shipping method that allowed for tracking and included insurance.

Here is insured mail receipt number:
1308 0950 0001 2157 8466

And here is my delivery confirmation:
0308 0730 0000 8721 2511