Tuesday, January 20, 2009

Abandoned Walmart Shopping Cart

Got an interesting email from Walmart the other day. Apparently I left a shopping cart with some items that I did not purchase. All forgotten, right? Well Walmart sent out the cyber hounds to notify me of the following:
We noticed that you found something you liked during your recent visit to Walmart's website and placed it in your shopping cart.

We don't want you to miss out on a great product, so please keep in mind that popular items may go out of stock if you wait to buy them.

Sincerely,
Your Walmart.com Customer Service Team

Ah, technology (and shopping)...you gotta love it!

Monday, January 5, 2009

Comcast Customer Service

Wow! Those Comcast commercials must be very expensive to produce and constantly air all the time. I'm sure Comcast pays a lot of money for all that advertising. As a result, it seems that Comcast does not invest a whole lot in customer service and the system tracking of customer calls. I have been on a roller coaster with Comcast for the past month after I decided to downgrade services after a promotional Triple Play service ended after one year. I have called Comcast about 10 times about the same issue in the last four weeks and the account status and pricing structure changes on my account all the time. Sheesh!!

I can see why this article (5 Confessions Of A Comcast Customer Service Rep) refers to Comcast as A GIANT, UNCARING MACHINE.

And here is an entertaining YouTube video on comcast customer service. It says it all...very funny: